Refund policy
Vital Threads Clothing
At Vital Threads Clothing, every product is made to order specifically for you. Because of this, we do not accept traditional returns — but we absolutely stand behind the quality of what we produce.
Your satisfaction matters to us.
365-Day Quality Guarantee
We stand behind the quality of every shirt we print. If your order arrives with a print defect, manufacturing flaw, or quality issue, contact us within 365 days of delivery at:
📧 Studio@vitalthreadsclothing.com
Please include a photo of the issue and your order number. We'll review and make it right — no hassle, no drama.
Please note: This guarantee covers quality and manufacturing defects only. We are unable to accept returns or exchanges for sizing, color preference, or buyer's remorse. Every item is printed to order in the USA specifically for you.
Replacements & Refunds
For quality and manufacturing defects, we'll send a complimentary replacement at no additional cost — no return required.
For sizing or ordering errors, we've got a better solution than a traditional return:
Keep your shirt — gift it to someone who'd love it — and we'll send you a 55% discount code to reorder the correct item. No return shipping, no hassle.
Simply contact us at Studio@vitalthreadsclothing.com with your order number and we'll get you sorted.
Non-Returnable Items
Because all products are made to order and produced specifically for each customer, we do not accept returns or exchanges for: incorrect size ordered, buyer's remorse, ordering the wrong product, or color preference changes.
Ineligible Returns & Exchanges
The following are not eligible for return, exchange, or refund: items that have been worn or washed, items that have been altered, items without original tags, e-gift cards, and sale items. We reserve the right to refuse a refund request that does not comply with this policy.
Order Issues & Production Errors
If we made a mistake on your order, we will make it right. Simply contact us within 365 days of delivery and we'll take care of it.
We appreciate your support of our small business and stand behind every order we produce.